Refund Policy
Returns
Your 100% satisfaction is important to us, so instead of returning your items, send us an email and tell us what went wrong, send along with a picture of the product, and we'll give you your money back in full.
Why? Because returns run counter to our commitment on sustainability: every return creates more carbon footprint. So if you no longer wish to use the product, we kindly ask that you dispose of it responsibly.
Please note that our Refund Policy lasts 45 days. If 45 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
Return Rules
- Returns accepted for 45 days
- Free return shipping
- No restocking fee
- Acceptable reason/proof
Note: Due to increasing fraudulent refund activity, we may occasionally request additional information to protect our policy from misuse. These safeguards help us maintain a system that stays fair, transparent, and generous for all customers.
How To Request Your Refund
To request a refund at Ecopify, simply follow these easy steps:
- Contact Ecopify Customer Support: Reach out to our friendly customer support team at support@ecopify.com within 45 days of the purchase date or as soon as possible if you are considering requesting a refund.
- Let Us Know What Went Wrong: Provide a brief explanation of the reason for your refund request. This helps us understand the context and process your request efficiently. (We will typically process refunds within 2 business days.)
(Optional) Provide Any Relevant Documentation: If applicable, provide Ecopify customer support with photos or videos of damaged or defective products to support your claim.
Late Or Missing Refunds (If Applicable)
If you haven’t received your refund yet, first check your bank account again. We only refund to the original payment method used to make the order.
Please note that it can take up to 7 working days for your refund to appear in your account once processed. You will receive a confirmation email once this is completed.
If you have not received your refund after 7 working days, please contact us at support@ecopify.com!
Frequently Asked Questions:
Question #1: How do I return my online order?
Answer: You don't need to return anything back, just send us an email at support@ecopify.com and tell us what went wrong, send along a picture of the product, and we'll give you a full refund.
Question #2: Do I need a receipt to get my refund?
Answer: Not really. While a receipt is ideal for a smooth refund process, in most cases, we can track your proof of purchase with your name and contact information such as email or shipping address.
Question #3: Can I get a full refund after 45 days?
Answer: Unfortunately, we cannot offer you a full refund or exchange after 45 days of purchase. However, we'll be happy to review your case if you believe your case falls under an exception.
Question #4: How long does it take to process my refund?
Answer: Refunds are typically processed within 5-7 business days once your refund request is approved. Depending on your bank’s policies, it might be faster, or might take a few extra days for the refund to appear on your account.
Last updated: [3/4/2025]