Refund Policy
Returns
Our Refund Policy lasts 45 days. If 45 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
Your 100% satisfaction is important to us, so instead of returning your items, you can contact us for a full refund. Why? Return runs counter to our emphasis on sustainability: every return creates more carbon footprint. So just send us an email at support@ecopify.com and tell us what went wrong, send along with a picture of the product, and we'll give you your money back in full. Then if possible, please recycle or compost the products if you no longer wish to use them.
Return Rules
- Returns accepted for 45 days
- Free return shipping
- No restocking fee
- Acceptable reason/proof
To be eligible for a refund, you must have the receipt or proof of your purchase.
Late Or Missing Refunds (If Applicable)
If you haven’t received your refund yet, first check your bank account again. We only refund onto the original payment method used to make the order.
Please note it can take up to 7 working days for your refund to appear in your account once processed. You will receive a confirmation email once this is completed.
If you have not received your refund after 7 working days, please contact us at support@ecopify.com!
Frequently Asked Questions:
Question #1: How do I return an online order?
Answer: You don't need to return anything back, just send us an email and tell us what went wrong, send along a picture of the product, and we'll give you a full refund.
Question #2: Do I need a receipt to get my refund?
Answer: Not really. While a receipt is ideal for a smooth refund process, in most cases, we can track your proof of purchase with your name and contact information such as email or shipping address.
Question #3: Can I get a full refund after 45 days?
Answer: Unfortunately, we cannot offer you a full refund or exchange after 45 days of purchase. However, we'll be happy to review your case if you believe your case falls under an exception.
Last updated: [5/3/2024]