Frequently Asked Questions

Answer: Our Eco-Friendly Bamboo Toothbrush is made in China.

Reason: To avoid making unnecessary environmental impact, we manufacture our products in China and then ship the freshly made toothbrushes directly to you.

Answer: Items usually take between 1 to 2 weeks to arrive at your house. That's quite fast if you consider that the product was shipped directly from China.

Answer: The bristles of Ecopify Bamboo Toothbrush are made from Nylon.

Reason: Nylon bristles are the modern standard for toothbrushes because are stronger, more durable, and effective at cleaning your teeth than animal-hair or plant-based bristles.

Answer: We use multiple carriers to ship orders in the US and internationally, but always keep you updated via email on every step of the shipping process.

So please make sure to check your email for notifications on your order's status from us. 

Tip: If you still have questions about the status of your Ecopify order, please feel free to contact our customer support team for assistance.

Answer: All orders are expertly packaged, prepared, and shipped within 2 business days of ordering.

The typical delivery time frame is between 1-2 weeks. Depending on your location, you may receive your items much sooner.

Note: We'll send you shipping details via email on every step of the shipping process to let you know about the status of your Ecopify order.

Answer: At Ecopify, all customers are treated equally and will receive their orders in a timely and convenient manner with Standard Shipping.

Note: Delivery is guaranteed for all orders within a timeframe of 1-2 weeks. Depending on your location, you may receive your items much sooner.

Answer: Orders under $25 are charged a flat shipping fee of $2.95, including international shipping. The full price will be displayed at checkout.

Tip: You can get Free Standard Shipping for all your orders over $25. (No Promo Code Required).

Answer: Yes, Ecopify does offer international shipping. (US, Australia, Canada, New Zealand, And United Kingdom)

Note: We ship to most English‑speaking countries around the world, although delivery times may vary depending on the destination.

Answer: Your 100% satisfaction is important to us, so instead of returning your items, you can contact us for a full refund.

Why? Because returns run counter to our commitment on sustainability: every return creates more carbon footprint. So if you no longer wish to use the product, we kindly ask that you dispose of it responsibly.

Answer: Since we don’t require physical returns, you won’t need to pay for return shipping. Instead, you can simply contact us to request a full refund.

Again, eliminating return shipments helps us reduce unnecessary carbon emissions and stay true to our sustainability mission.

Answer: Simply send us an email at support@ecopify.com and tell us what went wrong. Send along with a picture of the product, and we'll give you your money back in full. 

Note: Our refund policy is valid for 45 days from the date of purchase. Unfortunately, we cannot offer refunds after this period.

Answer: If your order hasn’t arrived or was lost/stolen, please email us at support@ecopify.com. We’ll file a claim with the carrier on your behalf.

To Place An Order: Simply add the items you’d like to your shopping cart while browsing our store. When you’re ready to check out, go to your cart and click “Checkout.”

Follow the instructions by providing us with delivery information and selecting your payment method.

Note: Once your order is submitted, you'll receive an order confirmation email with the details of your purchase, and we'll start processing your order.

Answers: Our website currently accepts the following payment methods:

• Credit/Debit Card
• Shop Pay
• Apple Pay
• Google Pay

Note: The list of available payment methods will change depending on the country you reside in and/or the device you're using to access Ecopify. 

To Use A Promo Code: Simply look for the "Discount code" field on the checkout page, then click "Apply". The discount will be automatically reflected in your order total.

Note: Only one promotion code is allowed per order.

Answer: If you have any problems with your order, just simply send us an email at support@ecopify.com

Our support team is always happy to assist you with any questions or concerns you may have regarding your order.

Tip: To help us assist you more efficiently, please use the same email address you used to place your order and provide us with any relevant information you have.

Answer: Yes, you can update your shipping address if your order has not yet been shipped.

Please email us at support@ecopify.com as soon as possible with your updated address, and we’ll do our best to make the change.

Note: Once an order has been shipped (typically within 24–48 hours of purchase), we’re unable to modify the delivery address.

Answer: Yes, you may be able to change your order if it has not yet been processed or shipped.

Please email us as soon as possible with the details of the change you’d like to make, and we’ll do our best to accommodate your request.

Note: Once an order has been processed and shipped (usually within 24–48 hours of purchase), we’re unable to make changes.

Answer: With proper care, our Eco-Friendly Bamboo Toothbrush will last just as long as a conventional plastic toothbrush.

Tip: The American Dental Association recommends replacing your toothbrush every 3 months, or when the bristles have frayed.

Answer: Bamboo is a nature material that best when kept in a dry area. So keep your toothbrush in an open-air toothbrush holder or any other dry surface.

Tip: You simply wash and care for bamboo toothbrushes just like a conventional plastic toothbrush.

Answer: Click the “Person” icon in the top right corner of our website. This will take you to the sign‑in page, where you can enter your email to access your account.

Answer: No, we don't include sale tax in your order total during checkout. You can shop confidently knowing there are no additional fees added to your purchase.

Answer: No, we don’t offer a subscription service. We believe automatic subscriptions can sometimes lead to unnecessary products being shipped, which goes against our commitment to reducing waste and minimizing environmental footprint.

Note: You’re always welcome to place orders whenever you need, ensuring you only receive what you truly want. Nothing extra, nothing wasted!

Answear: Yes, because our bamboo products are harvested and grown on plantations, not in natural panda habitats.

Additionally, Ecopify products are made from Moso bamboo, a different species of bamboo that pandas eat.