Free Shipping On Orders Over $25

Frequently Asked Questions

Frequently Asked Questions


Where Are Your Toothbrushes Made?

Answer: Our Eco-Friendly Bamboo Toothbrush is made in China.


Reason: To avoid making harmful environmental impact, we grow our bamboo and manufacture our toothbrushes in China, then we ship the freshly made toothbrushes directly to you.

Why Does Shipping Take So Long?

Answer: Items usually take between 2 to 3 weeks to arrive at your house. That quite fast if you consider that the product was shipped directly from China.


Reason: To avoid making harmful environmental impact, we grow our bamboo and manufacture our toothbrushes in China, then we ship the freshly made toothbrushes directly to you.

What Are The Bristles Made From?

Answer: The bristles of Ecopify Bamboo Toothbrush are made from Nylon. It is not plastic-free, but it can be 100% recyclable.


Reason: Nylon is used for the bristles in about 99% of all toothbrushes in the market right now (including plastic and bamboo toothbrush) because they are stronger, more durable, and more effective at cleaning your teeth than animal-hair or plant-based bristles.

How Long Would These Toothbrushes Last?

Answer: With proper care, our Eco-Friendly Bamboo Toothbrush will last just as long as a conventional plastic toothbrush.


Quick Tip: The American Dental Association recommends replacing your toothbrush every 3 months, or when the bristles have frayed.

What Is The Proper Way To Take Care Of The Toothbrush?

Answer: Bamboo is a nature material that best when kept in a dry area. It's best to keep your toothbrush in an open-air toothbrush holder or any other dry area.


Quick Tip: You can wash and care for the toothbrushes bristles just like a conventional toothbrush.


How Do I Place An Order?

To Place An Order: Simply add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order - do so by going to the cart and clicking "checkout". Follow the instructions by providing us with delivery information and select your payment method - we will ship your package within 1-2 business day.


Notice: Once your order is processed, you will receive an order confirmation email with the details of your purchase, and we will start processing your order.

Who Do I Contact If I Have A Problem With My Order?

Answer: If you have any problems with your order, just simply send us an email at Our support team is always happy to assist you with any questions or concerns you may have regarding your order.


Tip: To help us assist you more efficiently, please use the same email address you used to place your order and provide us with any relevant information when you contact us.

Where Is My Ecopify Order?

Answer: We use multiple carriers to ship orders in the US and internationally, but always keep you updated via email on every step of the shipping process. So please make sure to check your email for notifications on your order's status from us.


Tip: If you still have questions about the status of your Ecopify order, please feel free to contact our customer support team for assistance.

How Do I Use A Promo Code?

To Use A Promo Code: Simply look for the "Discount code" on the checkout page, then click "Apply" after you enter the promo code in the field to apply the code.


*Please be aware, only one promotion code is allowed per order.

What Payment Methods Do Ecopify Accepted?

Answers: Our website currently accepts the following payment methods:

  • Credit/Debit Card
  • Shop Pay
  • Apple Pay
  • Google Pay

Notice: The list of available payment methods will change depending on the country you reside in and/or the device you're using to access Ecopify. 

Shipping & Delivery

How Long Will It Take To Get What I Ordered?

Answer: All orders are expertly packaged, prepared, and shipped within two business days of ordering. The typical delivery time frame is between 2-3 weeks. Depending on your location, you may receive items much earlier.


Notice: We will send you shipping details via email on every step of the shipping process to let you know about the status of your Ecopify order.

What Shipping Options Do Ecopify Offer?

Answer: At Ecopify, All customers are treated equally and will receive their orders in a timely and convenient manner with Standard Shipping.

  • Standard Shipping ($2.95)
  • Free Standard Shipping


Notice: Delivery is guaranteed for all orders within a timeframe of 2-3 weeks. Depending on your location, you may receive your items much sooner.

Do Ecopify Offer International Shipping

Answer: Yes, Ecopify does offer international shipping. We ship to most countries around the world, although delivery times may vary depending on the destination.

My Order Never Arrived/Lost Or Stolen

Answer: Please contact, and we will file a claim on your behalf. This may take 5-10 business days to investigate with the carrier.

How Much Does Shipping Cost?

Answer: All orders under $25 will be charged $2.95 for shipping, including international shipping. The full price will be displayed at checkout. 


Tip: You can get Free Standard Shipping for all your orders over $25. (No Promo Code Required).


Where Do I Go To Get A Refund?

Answer: Simply send us an email at and tell us what went wrong. Send along with a picture of the product, and we'll give you your money back in full. 


*Please notice that our Refund policy lasts 45 days. If 45 days have gone by since your purchase, unfortunately, we can't offer you a refund.

How Do I Return My Items?

Answer: Your 100% satisfaction is important to us, so instead of returning your items, you can contact us for a full refund. 


Why? Because returns run counter to our emphasis on sustainability: every return creates more carbon footprint. If possible, please recycle the products if you're no longer wish to use it.


Do I Have To Pay Taxes On My Order?

Answer: No, we don't include sale tax in your order total during checkout, so you can make purchases from the comfort of their own homes without having to worry about additional fees.